Common Error Messages
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Avatar Adder Errors
Error | Description/Solution |
ITEM SKU NOT FOUND | The item has been removed from the PSN store, at least for that specific region. |
YOUR ACCOUNT REGION (X) AND THE AVATAR REGION (Y) MISMATCH.
PLEASE MAKE SURE YOU ARE ADDING THE AVATAR TO THE CORRECT REGION. | Make sure your account region matches the avatar region. |
PAYMENT 3DS AUTHENTICATION IS REQUIRED | Make sure to disable your password on checkout. Reverse this process: https://www.playstation.com/en-us/support/store/ps-store-checkout-password/ |
INVALID USER CREDENTIALS | Make sure to disable your password on checkout. Reverse this process: https://www.playstation.com/en-us/support/store/ps-store-checkout-password/ |
REWARD ID INVALID | You are trying to add a free item that used to be in PS PLUS |